Data Recovery Slough

William Herschel found Uranus from a garden in Slough, and the town has been quietly getting on with technical work ever since without anybody outside it noticing. The Trading Estate opened in 1920 on a field of surplus army lorries and is now the largest industrial estate in single private ownership in Europe. Several hundred businesses on it depend on machines nobody has looked at in years.

Media sent in from Slough is diagnosed free. One written figure lands before any work starts: £300 + VAT a single drive or SSD, £250 + VAT a card or stick, arrays from £500 + VAT.

// data recovery for slough

SL1 sends more industrial parcels than any other postcode on this list. The estate runs west from the Bath Road through a grid of avenues, and the work that comes off it is food production, packaging, pharmaceutical and cosmetics manufacture, print, and a very large amount of logistics. What fails is rarely a nice office machine. It is an industrial PC in a control cabinet that has run continuously since 2017 with a consumer disc inside it, holding batch records, calibration logs and quality data that an auditor may ask for three years later. The compliance question usually arrives before the IT question does.

Camera recorders are the second speciality here. Yards, loading bays, trailer parks and cash-handling areas across the estate and along the Farnham Road all run DVRs, and a recorder that has filled its disc and then died is among the most frequent things opened on the bench. If you need a specific week, or one particular camera, say so on the phone at the start. It changes the order the work is done in and often the time it takes. CCTV and DVR recovery is £400 + VAT and sits outside no fix, no fee, so the fee is settled before the work rather than after it.

The town beyond the estate produces its own steady run. Freight agents and customs work off the Bath Road, wholesalers and cash-and-carry operations, the offices along Buckingham Avenue, shops in the Queensmere end of the High Street with tills and back-office boxes, and households in Langley, Cippenham, Chalvey, Upton and Wexham where an external drive quietly holds a family's entire photographic record. Slough has been a town of arrivals for a century, so a good share of those drives carry the only pictures anyone has of grandparents in another country.

There is no counter here and nothing is collected. Only the bare drive travels, so it comes out of the machine or the recorder first, gets wrapped so nothing rattles, and goes tracked and insured to Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford GU2 8XH. From Slough that lands the next working day. Plenty of firms on the estate book their own courier instead, which is entirely fine as long as they book it and pay for it. Storage soldered directly onto a mainboard is the one thing this bench cannot help with, and mobile phones and tablets are not taken at all.

Diagnosis costs nothing and finishes 2 working days after the parcel arrives, ending in one fixed figure written down rather than a range that moves later. Any single hard drive or SSD is £300 + VAT. Memory cards and USB pen drives are £250 + VAT. Arrays, NAS boxes and servers begin at £500 + VAT and rise with the number of discs. BitLocker volumes are £400 + VAT, forensic investigation with a written report is £800 + VAT. No fix, no fee covers logical faults only. Anything mechanical, electronic, board-level or chip-level, and anything water or fire damaged, takes half the quoted price before the work with the remainder due only when the data is back. Freephone 0800 689 0668, Mon–Fri 9:00am–5:30pm.

// media this bench takes

Recovered for Slough, whatever it is

// getting the media to the bench

Booking a device in from Slough — what actually has to happen

Nearly every job here arrived as a parcel. Tracked, insured post is the calmest way to move a drive that is already struggling, and something handed over in Berkshire, Surrey or London is normally on the Guildford bench the next working day.

Is the storage still bolted into a machine — laptop, tower, iMac, MacBook, rack server, a DVR under the till? Free it first and send the bare unit. Stripping hardware is not something this lab does, though it is ten minutes' work for any repair shop on your high street. There is a single case with no way round it: memory chips soldered flat onto the mainboard, which is how Apple Silicon machines and certain ultrabooks are built. Where the storage cannot be unbolted, there is no parcel to make up.

  • Pick packaging that holds its shape — a rigid carton or a heavy padded mailer — and pack round the unit so it cannot shift in transit. Leave the caddy, the mains adaptor and the leads at home; none of them are wanted at this end.
  • Print the shipping and booking-in form (PDF), put your name and mobile on it along with a sentence describing how the fault started, and slip it in alongside the media.
  • Send it Special Delivery through the Post Office and it travels tracked and covered. A courier account of your own works just as well. The only thing that matters is that somebody signs for it at this end.
  • If you would sooner deliver it by hand, the Guildford reception on the address card takes devices over the counter, Mon–Fri 9:00am–5:30pm. Neither a Bracknell shopfront nor a pickup van exists — those are the two things we cannot offer.
// write this on the label

Guildford Data Recovery

Building 2, Ground Floor
Guildford Business Park
Guildford, GU2 8XH

↓ Print the shipping & booking-in form (PDF)

The name on the parcel wants to be Guildford Data Recovery. Driving it over from Bracknell is roughly forty minutes on the A322 then the A3; posting it costs you a stamp and a day. Either way, a message goes out to you as soon as it is logged onto the system, and two working days later the diagnostic is finished.

Unsure whether something should go in the box? Ring 0800 689 0668 while the lid is still open, or work through the free online diagnostic and let it tell you.

// slough questions

Common questions

Usually. A recorder is a computer with a disc bolted into it, and the disc is what fails, not the box, so the unit itself can stay where it is. Take the drive out and send that alone, and tell us on the phone which dates and which camera matter, because DVRs store footage in their own proprietary layouts and knowing the target changes how the job is approached. The work is £400 + VAT, settled before it starts because forensic jobs do not run under no fix, no fee.
No, there is no unit and no reception anywhere in Slough, and none is planned. Everything comes in as a tracked, insured parcel and reaches the Guildford bench the next working day from any SL postcode. If a manager would sooner drive it, reception at the Guildford lab accepts drop-offs Mon–Fri 9:00am–5:30pm, but no van of ours goes out and nothing is collected from your site.
Not necessarily, and in practice the machine gives out more often than the disc inside it. Power supplies, mainboards and Windows itself all fail long before the platters do, so a control PC that will not start frequently has a perfectly readable drive bolted into it. Pull the drive and post it on its own, and 2 working days after it arrives you will know at no cost which of the two you are dealing with.
Say so when you ring and the job is documented accordingly, under a confidentiality agreement where your quality system requires one. Recovered files come back on fresh media rather than on the original device, and the original is then either returned to you or securely destroyed, whichever you instruct in writing. Nothing is retained past the period you agree.
All of SL1, SL2 and SL3, which takes in the Trading Estate, Cippenham, Chalvey, Upton, Langley, Wexham, Colnbrook and Datchet, along with Burnham, Farnham Royal and Stoke Poges. Tracked post takes the same overnight run from each of them and the price list does not change with the address.

One parcel from Slough, and the answer is free.

Nothing to pay for the diagnosis, £300 + VAT for a single drive or SSD, and £250 + VAT for a card or stick.