Croydon has more office floorspace than most English cities and the skyline to prove it, from the cylindrical tower everybody still calls the threepenny bit to the newer blocks around Ruskin Square. Under all of it, in locked rooms nobody visits, sit the small arrays that actually run those businesses, and they fail on the same Monday morning as everything else.
Media sent in from Croydon is diagnosed free. One written figure lands before any work starts: £300 + VAT a single drive or SSD, £250 + VAT a card or stick, arrays from £500 + VAT.
RAID recovery is what south London searches for and Croydon is where most of it comes from. Four or six discs in a box in a comms room, bought as a set, racked as a set, and now failing as a set because they came off one production run and have run at one temperature ever since. The pattern is nearly always the same: the array dropped a disc months ago, the alert went to a mailbox belonging to somebody who has since left, and the business only finds out when a second disc goes and the volume disappears at nine in the morning with forty people waiting on it.
What happens in the next ten minutes decides how expensive the job is. Power the unit down and leave it down. Do not let a controller start rebuilding onto a spare, because a rebuild across a degraded set writes over the structures a reconstruction depends on and can turn a straightforward job into a genuinely hard one. Take the discs out, mark each with the bay it occupied and the order they sit in, and send the complete set, including any member the controller insists is healthy. Each disc is imaged on its own before anything is assembled, so the reconstruction is worked out on copies and the originals are never risked.
Around the towers, CR0 and CR2 send the full range. Retail and hospitality through the Whitgift and Centrale end of town with tills and camera recorders. Solicitors, accountants and recruiters in the buildings along George Street and Wellesley Road. The trade and motor businesses strung down Purley Way past the old airport terminal, still standing from the years when Croydon was London's airport. Then Addiscombe, Thornton Heath, South Norwood, Shirley and Sanderstead, sending household drives full of photographs and the occasional student laptop.
Being straight about geography matters more than a marketing address would. The bench is not in Croydon and it is not in London: it is at Guildford Business Park, and everything arrives by post. Tracked, insured post from any CR postcode reaches it the next working day, which is faster than most London shops manage, because a high street unit will only take your drive over the counter and post it to a lab like this one anyway, adding days at each end. Send the bare drive or the full set of array discs, boxed so nothing can move, to Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford GU2 8XH. Nothing is collected from any address in London.
Diagnosis is free and closes 2 working days after the parcel lands, ending in one fixed written figure rather than a range. Arrays, NAS boxes and servers begin at £500 + VAT and rise with the disc count. Any single hard drive or SSD, NVMe included, is £300 + VAT. Cards and USB pen drives are £250 + VAT. CCTV or DVR work is £400 + VAT, BitLocker £400 + VAT, forensic investigation with a written report £800 + VAT. No fix, no fee applies to logical faults only. Mechanical, electronic, board-level and chip-level work, and water or fire damage, take 50% of the quote before the work with the balance only when data is proven back. Freephone 0800 689 0668, Mon–Fri 9:00am–5:30pm.
Nearly every job here arrived as a parcel. Tracked, insured post is the calmest way to move a drive that is already struggling, and something handed over in Berkshire, Surrey or London is normally on the Guildford bench the next working day.
Is the storage still bolted into a machine — laptop, tower, iMac, MacBook, rack server, a DVR under the till? Free it first and send the bare unit. Stripping hardware is not something this lab does, though it is ten minutes' work for any repair shop on your high street. There is a single case with no way round it: memory chips soldered flat onto the mainboard, which is how Apple Silicon machines and certain ultrabooks are built. Where the storage cannot be unbolted, there is no parcel to make up.
↓ Print the shipping & booking-in form (PDF)
The name on the parcel wants to be Guildford Data Recovery. Driving it over from Bracknell is roughly forty minutes on the A322 then the A3; posting it costs you a stamp and a day. Either way, a message goes out to you as soon as it is logged onto the system, and two working days later the diagnostic is finished.
Unsure whether something should go in the box? Ring 0800 689 0668 while the lid is still open, or work through the free online diagnostic and let it tell you.
Nothing to pay for the diagnosis, £300 + VAT for a single drive or SSD, and £250 + VAT for a card or stick.