A great deal gets photographed around this corner of Berkshire and very little of it ever gets copied anywhere afterwards. Weddings at Windsor and Ascot, race days, regatta week at Henley, Saturday morning school sports, the first proper walk of the year through Swinley Forest. Practically all of it comes home on a single small card, and nothing anybody owns is less protected than a card. They reach this bench from working photographers, from dashcam owners, and from families who have misplaced a fortnight abroad. The pictures generally go back.
Anything sent in for memory card recovery is diagnosed free. The written figure that follows is settled before a screwdriver leaves the drawer: £250 + VAT for a memory card, USB stick or pen drive.
No fix, no fee covers logical recoveries. Outside it sit electronic and mechanical failures, chip-level work, DVR jobs and forensic jobs, and physical work is 50% up front. Every band is published on the data recovery cost page.
Reading a symptom back to the failure underneath it is where the work genuinely starts, and this set of thirty accounts for all but a handful of the parcels that reach the Guildford bench. If yours is not on the list, it will still be recognised — describe it on the phone and you will get a straight answer about the odds before you post anything.
When the camera, the reader and two different laptops all draw a blank, the fault is in the controller or the firmware running on it rather than in the memory. Every frame is still held in the flash. There is simply nothing left on the outside able to ask for them.
That prompt means a damaged file table, not missing pictures. Agree to it and a straightforward job becomes a difficult one. Take the card out of the body, put it somewhere safe, and do not put it back in to check.
Deleted images sit in the flash until something else is written over the top of them. Stop shooting immediately, leave the card alone, and a deleted folder usually comes back more or less intact. Carry on shooting and it comes back in pieces.
A camera format only rewrites the index, which is why the shoot beneath it is normally complete and lifts out in one piece. What ruins the outcome is picking the card up again afterwards and carrying on shooting over the top of it.
A card gets reformatted at the start of a wedding and halfway through it somebody remembers the previous one was never copied off. Whatever the new shoot has not yet landed on is still recoverable. Whatever it has landed on is not. The sooner it stops, the better the split.
Cards fail mechanically in slots, in back pockets and inside adapters that cost less than the card did. If the fracture has missed the tracks running beneath the surface, the die itself can be probed and read, which is the reason a snapped card is worth an envelope rather than a bin.
That figure is what a controller reports when its firmware has crashed and it has fallen back on a factory default identity. Nothing has shrunk and nothing has been erased. It is a firmware state, and from there the work is at chip level and entirely routine.
Two very different things produce that symptom. One is the small slider on the side of a full-size SD card, nudged across as it went into a bag. The other is a controller that locked itself while failing. Checking the slider takes seconds, so it gets checked first, and it is the answer more often than anyone expects.
Full-size adapters carrying a microSD wear out, and once the slider will no longer sit properly the host reads the card as protected even though the card itself is fine. Try the microSD in a different reader before assuming the worst has happened.
Cards come through their accidents rather better than their owners expect. Cleaned properly, dried properly and read at chip level, one that has been round a sixty-degree wash usually gives back the whole of what it held.
A counterfeit holds one small genuine chip, and once that chip fills the writing folds back over its own beginning. Everything recorded before the fold comes back. Everything after it was never stored, and nothing retrieves what was never written down.
The copy stops mid-file and the directory ends mid-entry. Rather than trusting whatever is left of the file table, the images are carved out of a raw capture and rebuilt one at a time around the headers each of them carries.
Looping recording writes to the same flash continuously and spends it inside a couple of years, which is the design working as intended rather than a defect in the card. Whatever blocks still read are carved out, and the clip somebody actually rang about is usually among them.
This is the format that defines the page. On a monolith the flash die, the controller and the interface are moulded into a single slab of resin, so there is no separate memory package to remove. The work is done by finding the test points against our pinout records, wiring them out under magnification, and addressing the flash straight through them. It takes far longer than a chip-off and it is frequently the only method that exists.
Type B cards feeding a mirrorless body or a drone at cinema bit rates fail suddenly and completely when they do fail. Internally they are PCIe devices with an NVMe controller behind the contacts, so they are handled on the module bench and the technique follows the NVMe page rather than this one.
Physical damage and logical mess arrive in the same accident: bent, cracked and interrupted mid-write all at once. Worked in that order and no other, the results usually look a good deal healthier than the airframe does.
A microSD sealed into a waterproof housing through a summer of use ages quickly. Heat and vibration together bring the first read errors forward by a year, sometimes two, and the card gives no hint of it beforehand.
Kingston’s budget lines drop into a controller state that stops replying to anything at all, including the reader that worked ten minutes earlier. Get past that state on the flash bench and the memory underneath reads perfectly well.
Misalign one of these and the pins bend and short the interface in the same instant. The card is read here on a rebuilt socket. The bent pins inside the camera body are somebody else’s problem.
Fake Samsungs fail precisely where the writing loops back past the genuine size, which makes the point of failure easy to identify and the recoverable span easy to define. The real portion carves out cleanly. The printed badge convinces nobody at this end.
Hold the shutter down long enough and a card whose sustained write speed cannot match its headline figure will stall, scrambling the tail end of the sequence. It gets rebuilt from a raw read rather than from anything the card claims about itself.
The camera lost power before it could write the index, so a player opening that file finds nothing to tell it where the video starts or how long it runs. Every frame is still on the card. The container is rebuilt around the stream itself.
Wear-levelling table corruption leaves a card full of ghosts carrying the right names and the right dates and no contents whatever. The real data is further down in the flash, waiting for the mapping to be reconstructed above it.
A cold dry morning, a card passed from one person to another, and the discharge goes straight through the controller. Instant, invisible and entirely repairable at chip level.
Unbranded readers run cards outside their voltage tolerance and then drop them mid-write when the plug shifts in the socket. The card ends up paying for the saving, and a chip-level read settles the account afterwards.
Shuttle a card between two bodies and a reader and it will manage several thousand insertions before the plating gives up. What follows is mounting that comes and goes and files that read once and refuse the second time. Set into a fresh contact block, most of them behave perfectly well.
Flash stores data as trapped charge and trapped charge escapes slowly when nothing is refreshing it. A card written in 2017 and shut in a drawer ever since may well still mount and hand back files riddled with errors. Read patiently, several times over, with room for the correction to work, and most of it comes back.
High-bitrate and 4K video need a write speed the card must hold continuously rather than in short bursts. Fall below it and the camera buffer overflows, clips end early, and the directory lists files that stop mid-scene. Whatever landed gets carved out. Whatever never arrived was never there.
A format stopped halfway leaves half of an old structure sitting alongside half of a new one, which is enough for most hosts to refuse the card outright. As accidents go it is one of the better ones, because a format that stopped early stopped erasing early as well.
Free tools offer to repair the card where it sits, or to save what they find back onto the same card, and both of those land on the blocks still being read. It turns up here most weeks. The rule is simple. At the first sign of trouble take the card out and leave it alone, because every write after that point costs something that cannot be bought back.
Take the plastic off and a memory card amounts to a piece of NAND sitting beside a small controller. It has no shock mounting, no reserve capacity waiting in the wings, and nothing whatsoever to fall back on. That is exactly why the order of work here is fixed: the entire card is duplicated at sector level before one file is opened. Operating on the duplicate keeps your original from being stressed twice, and it is also the reason a card that somebody else has already attempted is generally still worth a look. Whatever format is printed on the label barely alters the process. SanDisk Ultra SDXC and Extreme Pro. Lexar Professional. Kingston Canvas Select Plus. Sony TOUGH. Samsung PRO Endurance, the card that goes into dashcams and video doorbells. CompactFlash out of older professional bodies. Sony XQD. And CFexpress Type B, which is what the current mirrorless bodies take. Whether it is rated V30 or V90, A1 or A2, the method stays the same and only the number of hours changes.
Anything with physical damage moves across to the chip bench. A microSD has nothing inside it to take apart, because the controller, the memory and the contacts are cast together into one solid piece, so the only way in is through the test points on the card body. Those get probed, a raw dump is taken off the silicon, and that dump is then rebuilt into files any computer will open. Whether it works depends on whether the break passed through the internal tracks or happened to miss them, and settling that question is what the free assessment is for rather than anybody speculating. Full-size SD cards are easier, since the controller and the memory are separate components on a small board inside, and a cracked outer shell on one of those often signifies nothing. Contacts suffer from a summer at the bottom of a camera bag and from a winter in an unheated garage, and corrosion of that sort usually cleans off without trouble.
Card work is microsurgery carried out over bare flash. The rigs below handle cards, sticks and sealed one-piece devices alike:
Reads the memory directly and rebuilds in software the address translation the card can no longer perform for itself. It is the starting point for any card that has stopped replying entirely.
Temperature-controlled hot air and infrared, so a package comes away from a ruined board with its stored charge intact. Patience does most of the work here, and chip-level jobs are 50% upfront.
A great many microSD cards have nothing on them that can be removed. Their test points are identified against our pinout library and wired out by hand under a microscope, which is slow and is the only method that reads them at all.
Wear levelling, page ordering and error correction untangled one layer at a time, until a raw dump turns back into folders carrying names and dates. Slow arithmetic with dependable endings.
Broken tracks, lifted pads and worn contacts rebuilt under magnification. A fair share of the cards declared dead elsewhere want this and nothing further.
Every read at every stage happens behind a hardware blocker, so a card leaves here byte for byte as it arrived, whatever the outcome of the job turns out to be.
Ultra and Extreme microSD fill most of the tray, and in the great majority of them the controller has failed above memory in perfect condition. CFexpress Type B is the fastest-growing corner of the work. Photographers shooting weddings at the country venues around Windsor and Ascot, and wildlife shooters out in Swinley Forest, run those cards at their limit and get no warning at all before one stops. High Endurance and PRO Endurance cards come in worn out from dashcams and video doorbells, which is what looping recording does to flash and no reflection on the card. EVO Plus and PRO Plus turn up counterfeit roughly as often as genuine, and they break neatly where the writing wraps past the real capacity. Monolithic microSD now accounts for a large share of the bench, and those are wired out by hand against our pinout records. A card is £250 + VAT, the diagnostic is free and closes two working days after the card is booked in, and chip-level work is 50% upfront.
Nearly every job here arrived as a parcel. Tracked, insured post is the calmest way to move a drive that is already struggling, and something handed over in Berkshire, Surrey or London is normally on the Guildford bench the next working day.
Is the storage still bolted into a machine — laptop, tower, iMac, MacBook, rack server, a DVR under the till? Free it first and send the bare unit. Stripping hardware is not something this lab does, though it is ten minutes' work for any repair shop on your high street. There is a single case with no way round it: memory chips soldered flat onto the mainboard, which is how Apple Silicon machines and certain ultrabooks are built. Where the storage cannot be unbolted, there is no parcel to make up.
↓ Print the shipping & booking-in form (PDF)
The name on the parcel wants to be Guildford Data Recovery. Driving it over from Bracknell is roughly forty minutes on the A322 then the A3; posting it costs you a stamp and a day. Either way, a message goes out to you as soon as it is logged onto the system, and two working days later the diagnostic is finished.
Unsure whether something should go in the box? Ring 0800 689 0668 while the lid is still open, or work through the free online diagnostic and let it tell you.
Nothing to pay for the diagnosis, one written figure before any work begins, and the band on this page is £250 + VAT for a memory card, USB stick or pen drive.