Six questions that come down the freephone often enough to be worth answering properly and in public, written by the engineers who work the bench rather than by anyone selling from a script. Plain wording, no manufactured urgency, and a published figure on every page that touches on price.
A USB drive has to clear three separate hurdles before an icon appears. Work out which one it is failing and the field narrows to a handful of causes — plus the one symptom that means stop.
Read the full guide →What is physically on a memory card, which part of it breaks, why the format prompt is the most dangerous moment, and how a write-blocked image gets a wedding or a race meeting back.
Read the full guide →The encryption run is over before anyone reads the note. What happens in the hours afterwards is reversible for a while and decides how much comes back — starting with the scheduled jobs nobody thinks to stop.
Read the full guide →Five published bands and what falls in each, why the media sets the price while the fault sets the terms, what the two higher bands are actually paying for, and the questions that expose a sales funnel dressed as a laboratory.
Read the full guide →Two numbers decide everything here: how much work you can afford to lose, and how long you can afford to be stopped. Five failure patterns that actually reach this bench, 3-2-1 done properly, and the first hour when it goes wrong.
Read the full guide →The answer forks on which Mac you have, so that is the first step rather than the last. What the erase really destroys on each generation, the Activation Lock trap, and when destruction beats a wipe.
Read the full guide →The diagnostic is free and closes 2 working days after your device is booked in, the quote is fixed in writing, and logical faults run no fix, no fee. Start online or ring the freephone.