Wokingham has run a market since the reign of Edward III and still fills the square by the Town Hall on a Thursday, with the brick and tile-hung fronts of Rose Street a minute behind it. Nothing about the town suggests a data problem, which is exactly why so many of its businesses keep everything on one box in a spare room.
Media sent in from Wokingham is diagnosed free. One written figure lands before any work starts: £300 + VAT a single drive or SSD, £250 + VAT a card or stick, arrays from £500 + VAT.
The A329(M) is only four miles long and it does most of the work here, running from the edge of Bracknell up to junction 10 of the M4 at Winnersh. RG41 sits along it. Winnersh Triangle alone holds distribution operations, instrument makers, software houses and a run of small engineering suppliers, and the parcels that come from that strip are usually a workstation NVMe that stopped enumerating overnight or a project archive on a four-bay box in a comms cupboard. Nobody plans for either. The drive that holds a fortnight of uncommitted work is rarely the drive anyone was watching.
RG40, the town itself, sends something different. Wokingham has an unusual density of one-partner and two-partner practices: architects working out of converted garages in Woosehill, surveyors above the shops on Peach Street and Denmark Street, physiotherapists, IFAs, a lot of consultants who left a Reading office and never went back. The whole business tends to live on a laptop and a mirrored two-bay NAS bought at the same time from the same shop. When one of those discs goes, the second is usually weeks behind it, because they came off the same production run and have been spinning in the same warm cupboard ever since.
That is the single most common Wokingham job, and the response to it matters more than anything done afterwards. Power the box down and leave it down. Do not let it start a rebuild, because rebuilding a degraded set writes across the structures a reconstruction needs to read. Mark each disc with the bay number it came out of, wrap them so they cannot knock together, and send the set complete. Every disc is imaged individually before anything is assembled, so the originals are never gambled on a live rebuild attempt.
Getting it here needs one parcel and nothing else. Only the bare drive travels; it has to come out of the tower or the laptop first, and the power brick and cable stay at home. Pack it so it cannot shift, then send it tracked and insured to Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford GU2 8XH. From any counter in RG40 that arrives the next working day. If your firm already holds a courier account, book it and pay for it yourself and it makes no difference at this end. There is no collection service on this network and no unit in Wokingham to call at.
Finding out what is wrong costs nothing. The free diagnostic closes 2 working days after the parcel lands, never sooner, and ends in a call: the fault named plainly, an honest view of what will come back, one fixed figure in writing. A single hard drive or SSD, NVMe included, is £300 + VAT. Cards and USB pen drives are £250 + VAT. NAS boxes, arrays and servers start at £500 + VAT and climb with the disc count. CCTV and DVR work is £400 + VAT, BitLocker £400 + VAT, forensic work with a written report £800 + VAT. Logical faults run under no fix, no fee. Mechanical, electronic, board-level and chip-level work, and water or fire damage, take 50% of the quote up front with the rest due only if the files are proven back. Freephone 0800 689 0668, Mon–Fri 9:00am–5:30pm.
Nearly every job here arrived as a parcel. Tracked, insured post is the calmest way to move a drive that is already struggling, and something handed over in Berkshire, Surrey or London is normally on the Guildford bench the next working day.
Is the storage still bolted into a machine — laptop, tower, iMac, MacBook, rack server, a DVR under the till? Free it first and send the bare unit. Stripping hardware is not something this lab does, though it is ten minutes' work for any repair shop on your high street. There is a single case with no way round it: memory chips soldered flat onto the mainboard, which is how Apple Silicon machines and certain ultrabooks are built. Where the storage cannot be unbolted, there is no parcel to make up.
↓ Print the shipping & booking-in form (PDF)
The name on the parcel wants to be Guildford Data Recovery. Driving it over from Bracknell is roughly forty minutes on the A322 then the A3; posting it costs you a stamp and a day. Either way, a message goes out to you as soon as it is logged onto the system, and two working days later the diagnostic is finished.
Unsure whether something should go in the box? Ring 0800 689 0668 while the lid is still open, or work through the free online diagnostic and let it tell you.
Nothing to pay for the diagnosis, £300 + VAT for a single drive or SSD, and £250 + VAT for a card or stick.