Hammersmith is where the A4 comes off the flyover into a knot of offices, a Victorian bridge that has been shut to traffic for years, and a stretch of towpath with a pub on it that has barely changed since the Boat Race started passing the door. The offices between the Broadway and Fulham Palace Road are agency country, and agency work runs on deadlines that do not move when a drive stops.
Media sent in from Hammersmith is diagnosed free. One written figure lands before any work starts: £300 + VAT a single drive or SSD, £250 + VAT a card or stick, arrays from £500 + VAT.
The work that comes out of W6 is deadline work, and that changes what matters about a recovery. Agencies, production companies, publishers and consultancies here run project drives that several people touch, usually a fast external volume or a small array beside a workstation rather than anything an IT department signed off. When one of those stops, it takes the working set for a live campaign or an edit with it, and the question on the phone is never simply whether the data is recoverable but whether it can be back before a delivery date. Ring 0800 689 0668 and say what the date is; the job is flagged before the parcel arrives.
The honest timings are these. A tracked parcel posted in Hammersmith is on the bench in Guildford the next working day. The free diagnostic closes 2 working days after that, never faster, because a proper assessment of a failing drive cannot be rushed without risking the thing you are trying to save. Once you approve the fixed quote, a completed recovery is commonly 2-4 working days for a straightforward case and longer where a drive has to be opened in clean air and donor parts matched. Anyone promising a same-day miracle on a physically damaged disk is selling you something.
Ransomware and deletion incidents are the other recurring W6 call, and they need different handling from a mechanical failure. If files across a share have been encrypted or wiped, stop using the machine rather than working around it, because normal activity overwrites exactly the areas a recovery would come from. Where an incident has to be evidenced, whether for an insurer, a client or an investigation, a forensic examination with a written report is £800 + VAT and is arranged before work begins rather than under no fix, no fee.
Around the media offices, the district sends the rest of its mix. Theatres, venues and studios along Queen Caroline Street and King Street with production and ticketing data. Restaurants and bars around the Broadway with tills and camera systems. Clinics and practices near the hospital on Fulham Palace Road. And the flats and terraces of Brackenbury Village and the streets by Ravenscourt Park, sending the same single external drive full of photographs that turns up from everywhere else.
There is no office in Hammersmith and none anywhere in London, and the lab is at Guildford Business Park rather than behind a London postcode that would look better on a page. Everything arrives by post: the bare drive or the complete set of array discs, labelled by bay if there is more than one, packed so nothing can move, tracked and insured to Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford GU2 8XH. Nothing is collected. A single hard drive or SSD is £300 + VAT, cards and pen drives £250 + VAT, arrays and servers from £500 + VAT with the disc count, CCTV or BitLocker £400 + VAT, forensic work with a report £800 + VAT. Logical faults are no fix, no fee. Physical work is charged differently: mechanical, electronic, board-level and chip-level jobs, and anything damaged by water or fire, take 50% up front with the balance only on success. Freephone 0800 689 0668, Mon–Fri 9:00am–5:30pm.
Nearly every job here arrived as a parcel. Tracked, insured post is the calmest way to move a drive that is already struggling, and something handed over in Berkshire, Surrey or London is normally on the Guildford bench the next working day.
Is the storage still bolted into a machine — laptop, tower, iMac, MacBook, rack server, a DVR under the till? Free it first and send the bare unit. Stripping hardware is not something this lab does, though it is ten minutes' work for any repair shop on your high street. There is a single case with no way round it: memory chips soldered flat onto the mainboard, which is how Apple Silicon machines and certain ultrabooks are built. Where the storage cannot be unbolted, there is no parcel to make up.
↓ Print the shipping & booking-in form (PDF)
The name on the parcel wants to be Guildford Data Recovery. Driving it over from Bracknell is roughly forty minutes on the A322 then the A3; posting it costs you a stamp and a day. Either way, a message goes out to you as soon as it is logged onto the system, and two working days later the diagnostic is finished.
Unsure whether something should go in the box? Ring 0800 689 0668 while the lid is still open, or work through the free online diagnostic and let it tell you.
Nothing to pay for the diagnosis, £300 + VAT for a single drive or SSD, and £250 + VAT for a card or stick.